first_imgRelated posts:No related photos. Previous Article Next Article Comments are closed. Domesticand General is planning to increase the proportion of staff aged over 50 at itsNottingham communication centre after a drive to hire older workers helped cutrecruitment costs by half.HRmanager Ruth Ebbern Robinson said the firm has been so pleased with thecontribution of its older workers that it plans to increase the proportion ofits 570 call centre staff aged over 50 from 7 per cent to 20 per cent.Shetold Personnel Today an older workforce has many benefits, such as lower staffturnover, people wanting job stability and more conscientious workers.EbbernRobinson said D&G, which provides domestic appliance repair protectionplans, has found that older call centre staff are often better at dealing withpeople who have broken goods.”Matureworkers have an empathy and familiarity with our business area, since theythemselves have had experience of the kinds of problems our customersface,” Ebbern Robinson said.Shesaid hiring older workers has helped reduce the average cost of recruiting andtraining a new call centre worker.”Althoughthere is no specific figure on the cost saving in recruitment for olderworkers, since it is part of a number of initiatives, the retention focus ofD&G and the mature workers’ recruitment and retention initiative have bothreduced recruitment costs by 50 per cent, which directly helps the company’sbottom line,” she added.Thecompany, which has been named one of the champions of the Government’s AgePositive campaign, uses photos and case studies of older workers in itsadvertisements and runs open days so potential staff can see the call centre inaction.Prospectivestaff are initially interviewed over the telephone to reduce any chance of agediscrimination and to reveal how they come across.ByQuentin Reade Firm to increase number of over-50s in workforceOn 11 Jun 2002 in Personnel Todaylast_img read more


first_img StumbleUpon Submit Share Share Related Articles Soft2Bet continues new market drive with Irokobet launch August 26, 2020 Genesis to appeal UKGC’s ‘disproportionate suspension’ July 23, 2020 TVBET passes GLI test for five live games in Malta and Italy August 25, 2020 Updating the market, the Malta Gaming Authority (MGA) has published it’s ‘Preliminary Market Consultation – PMC’ document requesting information and guidance on the planned development and launch of its ‘Unified Self-Exclusion System’.A key project initiative for the MGA and its government stakeholders, the gaming authority seeks to deliver the most comprehensive self-exclusion system to be utilised by all licensed incumbents.First announced in May 2018, the MGA seeks to revamp its licensee self-exclusion protocols and frameworks, introducing a unified system which will aim to register and block all self-excluded players from engaging with MGA licensed operators.“The MGA envisages that a Unified Self-Exclusion System would be a significant step forward in the MGA’s agenda to implement further control for the prevention of gambling-related harm, extending the criteria of its Player Protection Directive, and The Gaming Premises Regulations,” the MGA details in its update.In 2019 the MGA states that it will strengthen its consumer safeguards and all-around gambling protections, adding new enforcements to its online gambling licensing frameworks.This January, the MGA launched its new Alternative Dispute Resolution (ADR) function – an enforced scheme that will monitor and arbitrate disputes/challenges between consumers and licensed operators, with regards to transactions and promotional offerings.In its update, the MGA seeks stakeholder advice/opinion on current self-exclusion protocols (benefits/flaws), as well as guidance on technology matters attached to consumer protections, databasing, record keeping and developing further comprehensive ‘compliant systems’ benefitting igaming/betting consumers.last_img read more